Terms of service

Version of the regulations effective as of 31.07.2024.

Important!
When in the Regulations we write:
You, your, you, etc.-we mean the Customer
we, our, etc.- we mean the seller i.e. Viternalife Limited, 2 Irish Town, GX11 1AA Gibraltar

I. What our Service is used for.

1. We are a seller in the online store at www.llme.pl (Service).
   
2. You can contact us:
   
1. by e-mail: we@viternalife.com
   
2. by letter- at the address: Viternalife Limited, 2 Irish Town, GX11 1AA Gibraltar
   
3. by phone- +356 7795 0660
   
3. We sell dietary supplements, which in accordance with the law, including the Act on Food and Nutrition Safety (Journal of Laws 2006 No. 171, item 1225, as amended). The supplements we sell are not medicinal products. They are foodstuffs in capsule form. Their purpose is solely to supplement your diet with substances that have a nutritional effect. Dietary supplements sold by us are not a substitute for medicinal products prescribed to you by your doctor.
   
4. You should read the Terms and Conditions before placing an Order.
   
5. The Service may be used only by Customers of legal age.
   
6. The Service operates within the European Union.
   

II. How the order is placed and processed.

1. To place an order, you can-at your choice:
   
1. use the “Account” service - by providing us with your e-mail and creating a password. We provide the Account service free of charge for an indefinite period of time. You may at any time, without giving any reason, delete the Account. If you so decide- send us a message to the e-mail we@viternalife.com.
   
2. Using the Order Form service - i.e. without registering. In this situation you provide, when placing an order: email, name, surname and address. We provide the Order Form service free of charge and it is a one-time service.
   
2. If you wish to place an order:
   
1. select an item from the catalog that we make available to you on the Site and place it in the so-called shopping cart. (“Add to cart”).
   
2. then enter your data, i.e.: first name, last name, delivery address, Tax ID (when you are an entrepreneur) These are the data necessary to complete the Delivery.
   
3. choose the method of delivery of goods and payment for them.
   
4. click “Pay now”.
   
5. after payment, you will receive an order confirmation from us to your e-mail address - this is the moment when we conclude the Contract of sale of goods with you.
   
3. The prices we provide are gross prices.
   
4. The goods ordered by you, we will send the next business day after your payment is received by us.
   

III. How you can pay for the goods and how we will deliver them to you.

1. You can pay for the goods you order using electronic payment. The entity that provides this service is T-PAY run by Krajowy Integrator Płatności SA, based in Poznań, Plac Andersa 3, 17th Floor, 61-894 Poznań, tel. (61) 66 82 778, e-mail: info@tpay.com).
   
2. After selecting the “Pay Now” option, the system will redirect you to the T-PAY Service. Then choose the payment method from among those available on the T-PAY service.
   
3. We will deliver the goods to you on the territory of the Republic of Poland and the European Union.
   
4. We send the goods by courier service via InPost. The costs are determined according to the price list of the Supplier located on https://inpost.pl/cenniki.
   

IV. When you can withdraw from the contract.

1. If you are a Consumer or an Entrepreneur on the rights of a Consumer and you conclude a contract with us at a distance, you may withdraw from the Sales Contract without giving any reason.
   
2. If you wish to withdraw:
   
1. within 14 days from the date of delivery of the goods inform us of your decision
   
2. send us - by mail or e-mail - a Statement of Withdrawal - you can use our sample, which is Appendix No. 1 to the Terms and Conditions.
   
3. return the goods to us (send them back well-packed to our address) immediately, but no later than within 14 days from the date of your statement,
   
3. We will refund you the price of the goods within 14 days from the day we receive either the return of the goods or proof of their return. We will refund you using the same method of payment you used when ordering the goods. If you want to change the refund method, please inform us.
   

V. What services we provide to you.

1. We provide services through the Service:
   
1. establishing and maintaining a Customer Account on the Website,
   
2. enabling you to place an Order through the appropriate form,
   
3. enabling you to send a message via the contact form available within the Service,
   
4. Newsletter.
   
2. We conclude an Agreement for the provision of services by electronic means with you when:
   
1. you register on the Site,
   
2. you place an Order without prior registration,
   
3. you send us a message via the contact form.
   
3. You may terminate this Agreement with us at any time and without indicating a reason. In this case, send us your cancellation either by e-mail at we@viternalife.com or by letter, to our mailing address.
   
4. If you wish to purchase goods through our Service, you must have:
   
1. an active email address,
   
2. an active Polish cell phone number (having the +48 prefix), supported by a telecommunications operator based in Poland,
   
3. Internet access, using both HTTP and encrypted HTTPS (encryption strength of at least 256 bits). We transmit your sensitive data using a protocol encrypted with an SSL certificate,
   
4. a web browser with cookies, JavaScript and Adobe Flash plug-in version 10 or higher enabled,
   
5. software that allows you to read documents in PDF format (Adobe Acrobat Reader in the latest version is recommended).
   

VI. How you can make a complaint.

1. If you are a Consumer or Entrepreneur under consumer rights and you find that the goods are not in conformity with the contract, please inform us(complaint).
   
2. If you wish to exercise this right:
   
1. file a complaint in writing or send it to us by e-mail.
   
2. Provide your identifying information, describe what the complaint is about and what you want (repair or replacement).
   
3. If you do not provide all the information, we will call you to supplement it within 14 days. If you do not supplement the deficiencies, we will not recognize the complaint.
   
4. We will respond to your complaint within 14 days- by e-mail or by letter when you so indicate.
   
5. If we do not respond to your complaint within 14 days, it means that we have recognized your request.
   
6. When the goods do not conform to the contract and:
   
   1. file a Price Reduction Statement, or
      
   2. withdraw from the contract.
      
1. We refused to replace the goods for you,
   
2. The replaced goods are still not in conformity with the contract,
   
3. The goods are so defective that it is pointless for you to request a replacement,
   
4. We have not replaced the goods within a reasonable time or without undue inconvenience, you have the right:
   
7. In such a situation, we will refund the price to you, within 14 days of receiving your statement, using the same method of payment you used, unless you expressly agree to another method of payment.
   
8. If you are not a Consumer or an Entrepreneur under the rights of a Consumer, you may maké a complaint, but our liability under the warranty for physical defects is limited to rectification of the defect. Our liability for damages is limited̨ to the amount you paid for the purchase of the advertised goods.
   

VII. Who owns the copyright.

1. The digital content available on the Website, and in particular the materials included in the goods, are works and are protected by copyright. These rights are vested in us or our affiliates.
   
2. You may use the purchased goods and others from the content available on the Website on the basis of permitted private use. You may not make commercial use of the content, in particular, make it available to third parties as your own product or as part of a service you provide (for a fee or free of charge).
   
3. If you are interested in commercial use of the above content, please contact us.
   

VIII. How personal data is processed.

1. We are the controller of your personal data. Detailed rules in this regard can be found in the Privacy Policy, which we provide on the Website.
   

IX. Final Provisions.

1. We will inform you about changes to the Terms and Conditions via a tab on the Service. We will then ask you to accept the new Terms and Conditions. Amendments to the Terms and Conditions will only apply to agreements entered into after the effective date of the amended Terms and Conditions.
   
2. If a dispute arises in connection with an agreement between us, the applicable law is Polish law.
   
3. If a dispute arises, you may use out-of-court ways of dealing with complaints and pursuing claims, e.g. mediation conducted by the Provincial Inspectorate of Trade Inspection, assistance of the Provincial Permanent Consumer Arbitration Court operating at the Provincial Inspectorate of Trade Inspection, to which you should apply for consideration of the case before the arbitration court.
   
   

Appendix No. 1: Model Declaration of withdrawal from the Agreement